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Terms and Conditions of Sale

These terms and conditions of sale (“Agreement”) apply to any wholesale order placed with and accepted by Santevia Water Systems Inc. (referred to herein as “Santevia”):


Santevia, upon acceptance of an order placed by a Buyer, will supply the products and services specified in the order to the Buyer, under the terms and conditions of this Agreement. The details of the order (e.g. quantity, price, and product specifications) shall be outlined in the relevant order.


  1. Buyer must be accepted as a wholesale customer prior to Santevia accepting any order placed by the Buyer. If any account information is incomplete or incorrect, Santevia reserves the right to hold an order until such information is updated.

  2. Any Buyer who wishes to purchase directly from Santevia with additional discounts to wholesale must meet a minimum purchase volume.

  3. Santevia reserves the right to terminate this agreement at any time, and/or deny order acceptance due to stock-outs, product discontinuation, and change in reputation or perceived reputation of the Buyer at Santevia’s sole discretion.

  4. Buyer agrees to only resell products in Canada/United States when purchased by the Buyer in Canada/United States.

  5. No Buyer may sell Santevia products on any websites, except their own proprietary website. For clarity, this includes Amazon, eBay, Craigslist, etc.

  6. Upon receipt of goods, the Buyer must advise of any damaged or missing goods within 5 business days of receipt. Any visible damage on the boxes must be noted on the BOL or flagged with the carrier.


Buyer's purchase of products from Santevia constitutes your agreement to adhere to the Santevia Resale Guidelines and Minimum Advertised Price ("MAP") Policy.


  1. The prices payable by Buyer for goods and services to be supplied by Santevia under this Agreement will be specified in the applicable Order. Unless otherwise expressly stated in an Order, all prices exclude shipping and taxes.

  2. Standard payment terms are prepaid, and 100% due before shipment. Buyer-specific terms may be issued to a Buyer by Santevia and will be expressly stated on invoices. If Buyer does not pay an invoiced amount within terms, Buyer will in addition pay finance charges of one and one-half percent (1.5%) per month on the late balance and Santevia reserves the right to (1) withhold shipment of a future order until full payment is made; and/or (2) revoke any credit extended to Buyer. If Buyer’s account is more than ninety (90) days in arrears, Buyer shall reimburse Santevia for the reasonable costs, including attorney’s fees, of collecting such amounts from Buyer.

  3. In the event of any dispute regarding an invoice, no finance charges will apply if the Buyer provides written notice of the dispute before the due date for such payment to Santevia’s accounting department - accounting@santevia.com.

  4. Upon request for payment terms by the Buyer, Santevia will require a Credit Application to be completed and such application will permit Santevia to perform relevant reference and credit checks to ensure the financial capacity of the Buyer to the satisfaction of Santevia.

  5. Unless otherwise specified in the Order, products will be delivered FOB Santevia’s warehouse facility and will be shipped to the Buyer via carriers selected by Santevia.


Any buyer who has not purchased Santevia products in the past is eligible for a risk-free initial purchase. This is for the sole benefit of any new reseller who wishes to purchase Santevia products to resell in their retail location. After the initial purchase of products intended for resale, if the buyer is unable to sell the product to the end consumer, Santevia will accept a one-time return of all unsold products under the following conditions.

  1. Any return and refund is only provided on a new buyer’s first order.

  2. The product must be returned in its original condition (ie: resalable, no stickers, no glue marks, no price tags.)

  3. The new buyer must participate in the Santevia orientation and online training for new retailers.

  4. The cost of return shipping is the responsibility of the buyer and will be deducted from the refund. Santevia will provide a pre-paid return shipping label at the request of the buyer to access Santevia's discounted shipping rates.
  5. Products can be returned after a 6-month introductory period, where the buyer markets the products for resale in the buyer’s retail location. A return must be requested within 60 days after the initial 6-month introductory period.
  6. The Risk-Free Initial Purchase does not extend to any reorder and upon the buyer placing a reorder, this offer expires.

  7. Refunds will be processed to the original credit card payment method or via cheque.